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/ Intake
Case Intake
Every AE source, one triage queue — nothing missed, nothing duplicated.
Salvus Intake is the front door for your PV system: it ingests adverse events from every channel — spontaneous, literature, clinical trial, social media, partner companies, health authorities — deduplicates automatically, triages for seriousness, and routes to the right processor.
Key capabilities
Multi-channel Ingestion
AI-Powered Duplicate Detection
Automatic Seriousness Triage
Intelligent Routing Engine
Literature-Sourced Cases
Partner & HA Receipts
12
Ingestion channels
< 3 min
Source to triage queue
99.2%
Duplicate detection precision
24/7
Automated monitoring
What it does
All the capability, none of the complexity.
Salvus Intake is the front door for your PV system: it ingests adverse events from every channel — spontaneous, literature, clinical trial, social media, partner companies, health authorities — deduplicates automatically, triages for seriousness, and routes to the right processor.
01
Multi-channel Ingestion
Fax gateway, email, web form, HL7 v2/FHIR, EDI, partner API and manual entry — all arriving in a single normalised intake queue.
02
AI-Powered Duplicate Detection
Probabilistic matching on reporter, patient, drug and event dimensions. Near-duplicate candidates queue for human review — no auto-merges without adjudication.
03
Automatic Seriousness Triage
Rule-based seriousness determination with AI-assisted second pass for borderline cases flagged for medical review.
04
Intelligent Routing Engine
Cases route to the right processing queue based on source, seriousness, product, geography and workload. Routing rules versioned and auditable.
05
Literature-Sourced Cases
Direct intake from Crypta Literature Monitoring: relevant hits arrive as structured intake records with citation and proposed narrative.
06
Partner & HA Receipts
Structured intake from partner companies (E2B gateway) and health authority follow-up requests with configurable acknowledgement receipts.
07
Social Media & MI Monitoring
AI screens social media and medical information contacts for potential AE content and routes credible signals to the intake queue for human evaluation.
08
Volume & SLA Analytics
Real-time dashboards showing intake volume by channel, country and seriousness. SLA timers start at receipt; breach risk alerts surface early.
How it works
From day one to every day after.
A typical journey through Case Intake — from onboarding to steady-state operations.
1
Receipt
Events arrive from all sources simultaneously. Each is time-stamped at the point of receipt — the regulatory clock starts here.
2
Duplicate check
The deduplication engine compares incoming records against open and closed cases. Matches flagged with confidence scores for human adjudication.
3
Triage
Seriousness and expectedness assessment applied. Routing engine assigns case to correct processing queue, team and SLA.
4
Case created
A clean, structured case record is created in Salvus ICSR with full provenance — source, channel, receipt timestamp, and all original documents.
See It in Action
Watch Case Intake in action.
A guided walkthrough of the key workflows — built for Pharmacovigilance teams who need to see it to believe it.
Compliant with
ICH E2B(R3)
GVP Module VI
21 CFR §312.32
EU 726/2004
21 CFR Part 11
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